"When the mainstream media addressed the John Seigenthaler Sr. affair — he's the respected journalist who wrote an op-ed in USAToday complaining that slanderously wrong information about him was in Wikipedia for four months — the subtext couldn't be clearer: The media were implicitly contrasting Wikipedia's credibility to their own. Ironically, the some of the media got the story fundamentally wrong, in tone and sometimes in substance...
Wikipedia has been a continuous state of self-criticism that newspapers would do well to emulate. It has discussion pages for every article. It has handled inaccuracies not defensively but with the humble understanding that of course Wikipedia articles will have mistakes, so let's get on with the unending task of improving them. Wikipedia's ambitions are immodest, but Wikipedia is not...
Jimmy thinks the the mainstream media misunderstood this story because they have a cognitive problem when it comes to anonymity and accountability:
The thing that people always latch onto is that it has to do with anonymity. But it doesn't have to do with knowing who you are [in the real world] . We care about pseudo-identity, not identity. The fact that a certain user has a persistent pseudo-identity over time allows us to gauge the quality of that user without having any idea of who it really is...Jimmy has been all over the news telling people that Wikipedia is not yet as reliable as the Britannica, that students shouldn't cite it, that you should take every article with a grain of salt. (One Wikipedian suggested to me that such a disclaimer ought to be on every page; I agree.) The media are acting as if this is a humbling confession when in fact it's been what Jimmy and Wikipedians have been saying from the first day of this remarkable, and remarkably successful experiment in building an inclusive encyclopedia together.
The media literally can't hear that humility, which reflects accurately the fluid and uneven quality of Wikipedia. The media — amplifying our general cultural assumptions — have come to expect knowledge to be coupled with arrogance...
With Wikipedia, the balance of knowing shifts from the individual to the social process. The solution to a failure of knowledge (as the Seigenthaler entry clearly was) is to fix the social process, while acknowledging that it will never work perfectly. There are still individuals involved, of course, but Wikipedia reputations are made and advanced by being consistent and persistent contributors to the social process. Yes, persistent violators of the social trust can be banished from Wikipedia, but the threat of banishment is not what keeps good contributors contributing well."
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